Assists coworkers within housekeeping department as Provide a realistic career ladder for room attendants. Avoiding to overload the trolley that may lead to any accidents. Not use guest room linen as a door stopper or for cleaning and dusting the room. Inspect the condition of bathroom slippers and bathrobe. The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. This is a broad topic and may require multiple, separate policies. Remove previous bedspread and place on the chair. Now is a good time to apply as Compass Group USA has 782 attendants job openings, and there are 510 at Aimbridge Hospitality and 475 at Great Wolf Resorts. Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and moisturizers. Additionally, guest service attendant uses skills like reservations, golf clubs, cash handling, and sales floor on their resumes. For example, say someone sues your organization for hiring discrimination, claiming that they were not given a job they interviewed for because they have a disability. But below are common areas that a housekeeping SOP includes: Part of housekeeping procedures is managing the manning of employees. By using this website, you agree with our Cookies Policy. "cleanliness," "customer service," and "home health" aren't the only skills we found attendants list on their resumes. Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform. Serviced guest rooms daily in accordance with hotel procedures, stocked cart with room supplies, and replaced bed linens. Conduct your inspections using this checklist to evaluate if employees wear hygienic clothing and if food is properly handled. File type: MP4 (211 MB), Communicable disease health and safety resources, Create & manage a healthy & safe workplace, Search the OHS Regulation & related materials, Get health & safety resources (videos, posters, publications & more). SOP in housekeeping is primarily used by hotel housekeeping supervisors to help maids and commercial cleaners observe housekeeping standards, deliver consistent quality service, and support positive reviews. Now we're going to look at the concession stand attendant profession. For example, gathering from attendants resumes, they are more likely to have skills like "cleanliness," "home health," "patients," and "safety procedures." To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. In there is no answer second time too, open the door with the key. Depending on where you are, proper waste management methods are required to be practiced by local organizations. It ensures proper waste management is in place to eliminate environmental pollution and pathogenic diseases. Absenteeism costs wages for the employee who doesnt show up, wages for a replacement worker, and delays and disruptions to the whole organization. Maintained cleaned and stocked carts & linen closets. Guest service attendants are 0.4% more likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree. While some hotels provide free movies and high-speed Internet to customers, others offer specific features on a pay-per-view or usage basis. Clean it by dusting and wiping any stains. Observer the entire area to plan the work. Report any damage spotted to the supervisor. Changing bed linen and making beds. Retail arrangements, maintained receiving forms and ensured the delivery of customer service to customers/clients. Housekeeping procedures (SOPs), for hotels in particular, is important in the hospitality industry because cleanliness is a basic expectation of guests. Developing and enforcing strong policies and procedures improves workplace culture and protects your organization from potential lawsuits. WebOver 50 percent of injuries in the accommodation industry involve room attendants (housekeeping staff). We break down the percentage of Attendants that have these skills listed on their resume here: Provided on-site deployment of professional office enhancements Maintained site cleanliness for multiple customers. Trained and certified to work in Sanitize the telephone device, computer key board, and touchpad of the kiosk. Keep the bathroom door open after cleaning. What communication standards must they meet? Report emergencies needed maintenance and safety hazards in assigned areas to supervisors. Policies communicate the connection between the organizations vision and values and its day-to-day operations. Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. Employee lifeguards to provide general safety check for swimming pool once a day during the operating hours. A restaurant housekeeping SOP ensures high standard cleaning operations to avoid food contamination and foodborne illnesses. This example from a attendant explains why: "janitors and building cleaners should be able to plan and complete tasks in a timely manner." Greeted residents and guests who entered the building, and provided excellent customer service in person and on the phone. If you're interested in companies where attendants make the most money, you'll want to apply for positions at Barnard College, University of California, Berkeley, and Stanford University. Conducted preflight safety check of cabin emergency equipment. Provide room with personalized service, manage my time and provide excellent guest service, promote positive attitude and team work. Prepare guest rooms according to hotel standards and create an inviting atmosphere. The chambermaids trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. Keep the guest room In some hotels, they are required to move furniture to vacuum underneath. In case the guest answers, ask politely when would he like to service the room. Keep any artificial waterfalls or artificial water body clean. But a concession stand attendant might use skills, such as, "food handling," "sale system," "food preparation equipment," and "quality appearance.". View more details on attendant salaries across the United States. Theyre also known for soft skills such as Mechanical skills, Time-management skills, and Compassion. "home health," "patients," "safety procedures," and "emergency situations" are skills that have shown up on attendants resumes. This, A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing attendant responsibilities. And if youre looking for a job, here are the five top employers hiring now: Zippia allows you to choose from different easy-to-use Guest Room Attendant templates, and provides you with expert advice. Guarded, patrolled, and monitored premises to prevent theft, violence, infractions of rules, and/or safety hazards. "The Obvious," published in The National Library of Poetry's "On the Threshold of a Dream, Vol. Opening curtains to let in light and make the room more welcoming. Ensure they the soiled linen collected into chambermaids trolley bags are sent to laundry. This includes daily cleaning activities and regular maintenance tasks. Ensured an exceptional guest experience by cleaning luxury rooms daily Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. WebRoom Attendant Responsibilities: Greeting guests and responding to queries. It is heavily polluted with dirt and dust. Policies and procedures are instructions that organizations create to guide the behavior of their employees and enforce rules. A new bag should be placed in all waste baskets every time the room is cleaned. ideal for straightforward processes. If the call was not answered by the guest after two calling attempts, the room is serviced. As far as similarities go, this is where it ends because an attendant responsibility requires skills such as "home health," "patients," "emergency situations," and "guest service." A health and safety policy protects your employees well-being and reduces the risk of liability for the company. Whereas attendants are paid the highest salary in the hospitality industry with the average being $30,439. Collect and dispose the debris appropriately. Evening team starts at 3:00pm but should arrive no later than 2:00pm and end their shift at 10:00pm. Privacy Policy. A public area housekeeping SOP helps maintain a safe and hygienic community. This will help avoid confusion in the activities a role is responsible for. Between the years 2018 and 2028, attendant jobs are expected to undergo a growth rate described as "faster than average" at 7%, according to the Bureau of Labor Statistics. Having an anti-discrimination policy in place is a strong piece of evidence in your defense. Dave Thomas, CEO of Windys, a fast-food restaurant chain. Responded to and anticipated the needs of guests. Open all the drapes and blinds for letting in the natural light. Line cook, warehouse, retail, dishwasher in most concession stands. Clear the dustbins near front office desk. The number of ways employees can misuse company property is never-ending. The parking area needs cleanliness with respect to the following terms , The gardener or the team of gardeners work to keep the garden looking beautiful. Assist customers by taking there orders and operating the slicers. The dining areas need daily cleaning before their working hours start as well as when the restaurant staff requests cleaning. Clean hotel common areas and clean hotel guest rooms to hotel standards. Their duties involve cleaning and sanitizing rooms, stairways, hallways, and guest areas. This includes sheets, pillowcases, covers and blankets. Honesty room attendants have no right to take guest belongings or even items like perfume, food or drink Discretion guest information or activities are not allowed to be shared with others. Greet guess upon arrival to the hotel, change bed linens, sanitize and clean rooms, dust all surfaces. See 10+ resume templates and create your resume here. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. Front counter attendants make a very good living in the media industry with an average annual salary of $30,397. Required Ability to conduct on-site inspections of units for quality control and maintenance needs. This also checks if kitchen facilities are cleaned and sanitized properly after use, and waste materials are segregated and properly disposed of. stairs and ladders), stooping and crouching. Policies are organizational rules and standards that relate to employee conduct, safety, confidentiality and finances. Without formal policies and procedures, your organization may not be reaching its potential. WebResponsibilities for guest room attendant. WebRoom Attendant Guide; Meaning, Job Description, Duties & Technology. The front counter attendant profession generally makes a higher amount of money when compared to the average salary of attendants. Worked in a team environment * Provided excellent customer service, Performed upkeep of guest rooms and provided superior customer service, Complied Inventory lists, monetary transactions, Customer Service. Collect all the cleaning equipment and dining area keys. Once the staff enters the room and starts the housekeeping work, he must . Not use guest room linen as a door stopper or for cleaning and dusting the room. Keep the guest room door open while working. Open the curtains and patio door. In case of checkout room, deposit the left guest items to the floor supervisor. Host activities (bingo, casino night, kids club, etc . Protecting employees safety and well-being should be every organizations top priority. Followed all policies including security and confidentiality requirements, reported any safety hazards and other repair issues. Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. We also looked into companies who hire attendants from the top 100 educational institutions in the U.S. The efforts of housekeeping speak for themselves. Policies and procedures should not be written once and left alone for decades. Agree Will you provide necessary work equipment or reimburse employees for their purchases? This checklist can be used by housekeepers, cleaners, and housekeeping managers to ensure that rooms are clean and adequately prepared before allowing the next guest to check in. create exceptional guest services. Clean all artifacts using damp and soft cloth carefully. (The housekeeping department needs to honor whatever date they give, as it is the matter of revenue generation.). The areas and their respective SOPs for housekeeping are as given , The lobby is active 24 hours. Changed bed linens, emptied trash as required and assisted housekeeping in bringing down delivery packages and laundry removal. Ann is a marketing writer at i-Sight Software. Keep the vacuum cleaner and other cleaning apparatus in the room. Urge employees to limit personal internet use and ensure everything they do online in the workplace is legal, ethical and appropriate (and explain what these mean). Provided expedient service to the hospital staff and effectively managed rush orders for emergency situations within the hospital. With SafetyCulture (formerly iAuditor), a web and mobile inspection app, housekeeping supervisors can strengthen compliance with housekeeping standards and enjoy the following benefits: To help get you started, we have created 6 of the best housekeeping SOP checklists you can download, use, and customize for your purpose. WebRoom Attendants (Full Video) Over 50 percent of injuries in the accommodation industry involve room attendants (housekeeping staff). We used resumes from both professions to find that both use skills like "customer service," "exceptional guest," and "cash control. WebATTENDANCE. Replacing used towels and other bathroom amenities, such as Take the bed linen of appropriate size and place it on the nearest chair. Observe kids' behavior and apply appropriate safety regulations. Collaborated with maintenance and housekeeping to maximize the excellent guest services experience. Completed daily assignment of guest rooms within allotted time, and performed general cleaning as assigned. Browse through our resume examples to identify the best way to word your resume. Housekeeping attendants are responsible for removing all trash from the hotel rooms, whether in waste baskets or on floors and countertops. Used rags, vacuum, dusters, sponges, and scrapers. According to recent trends, the most relevant guest room attendant Resume Keywords for your resume are: Build a professional guest room attendant resume in minutes. Polished surfaces in guest rooms, including glass and mirrors. Ensure room attendant safety through training and appropriate hotel polices. The scope and content of this course has been developed from the ground up by a combined team of academics and practitioners drawing on decades of real-world public health experience as well as deep academic knowledge. Greet guests, change bed linens, sanitize and clean rooms, dust all room surfaces. Without strong health and safety policies that are actually enforced, your employees and your organization are at risk. A housekeeping SOP can be written into the following format types: A good housekeeping SOP should consider the following 7 standards of housekeeping: A housekeeping SOP should cover standard procedures for operations, this includes: With dozens of rooms to service and multiple housekeeping tasks to perform for each one, there is a chance that housekeepers may miss critical SOP points. It helps maintain a safe and secure environment not just for customers but for employees as well. Leaves will only be granted upon the approval of the supervisor. Sweep and mop the flooring of lobby and front office desk area. Tell us what job you are looking for, well show you what skills employers want. This may involve laundry requests, room service orders to be filled and even special favors such as ordering from the hotel gift shop. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and theyll keep coming back. According to the New South Wales Government Industrial Relations, a workplace policy should: Once you implement your policies and procedures, the next step is to inform and train employees on them. Housekeepers and cleaners can use this Bathroom Cleaning SOP Checklist as a step-by-step guide to the proper process for cleaning bathroom tiles, mirrors, and drains. Record the numbers and types of the items loaded in the trolley for the rooms. Front desk associate, making reservations, answering phone calls, helping guests with whatever they need. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. This refers to general best practices and code of conduct that employees are expected to abide by. A. A flowchart SOP visually maps out the process from start to finish. While their salaries may vary, attendants and guest service attendants both use similar skills to perform their jobs. Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Roll the curtains and cover them with dustsheet. Take the trolley to the assigned duty floor. RELATED: Employee Handbook Updates for 2019. The floor supervisor closes the shift formally by ensuring the following points from the attendants . This is a broad topic and may require multiple, separate policies. WebInspect rooms for repairs or fixtures that are not working properly Cleans and maintains guests rooms, guests corridors, linen rooms and cupboards according to set standards and procedures Replenishes guests in-room supplies Reports damage or malfunction in rooms to Rooms Supervisor Maintains equipment in a proper state of cleanliness and repair Avoiding to underload the trolley that may lead to make unnecessary trips to supplies store. It is a set of She writes about issues related to investigations of fraud, employee misconduct, corporate security, Title IX, ethics & compliance and more. Here are some of the best hotel SOPs for three of the most common housekeeping room status: These are standard housekeeping procedures for hotel staff when preparing rooms for new set of guests: Perform the following sample proper housekeeping procedures for an occupied room and use the housekeeping SOP checklist to record task completion: It can be used as a teaching tool to educate workers on the correct housekeeping procedures and keep them updated regarding any process changes. Room for Check-In. If you allow employees to work from home, you need two main policies to ensure the set-up is safe and runs smoothly. Comforted patients and provided them with reassurance and encouragement.Exhibited compassionate care and communication with regard to issues of death and dying. This comprehensive checklist can be used by supervisors to check the duties of the housekeeper and evaluate their adherence to housekeeping SOPs. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. Hand over the room to maintenance department for any painting, sealing, and repairing work required. According to our research through attendant resumes, attendants are mostly hired by Compass Group USA, Aimbridge Hospitality, and Great Wolf Resorts. The balcony or the patio are the extensions of the guest room. Every room has to be entered at least once a day by any housekeeping staff. Housekeeping attendants vacuum the entire carpeted area of the hotel room. Using attendants and front counter attendants resumes, we found that both professions have similar skills such as "customer service," "front desk," and "food preparation," but the other skills required are very different. Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Here are 10 real examples of workplace policies and procedures: 1. Provide potential members with a complete tour of the facility and information of each offered membership. Inspect the locks, knobs, latches, leaking pipes, and bathroom. Learn More About Attendant Job Descriptions, Building and Grounds Maintenance Industry. On average, concession stand attendants earn a $1,821 higher salary than attendants a year. Keep up to par with necessary amenities/linens to ensure guest satisfaction. Assisted front desk with check in during peak times in the morning and evenings. The attendant dusts all areas of the hotel room. Employee sick time and vacation policies. In fact, some attendants have a college degree. The SOP is given below. Something went wrong with your submission. Remove leaves using leaf catchers. Clean guest rooms in an efficient and timely manner. best for processes with conditions. Clean the water as soon as possible when required. Less commonly earned degrees for attendants include a psychology degree or a criminal justice degree. Clean bathroom equipment and ensure adequate supply of toiletries according to SOPs for bathroom cleaning. Since guest room attendants benefit from having skills like cleanliness, guest service, and customer service, we found courses that will help you improve these skills. Architect Android Apps With Rx Java 3, MVVM, Room DB, Retrofit 2 & Dagger 2. Use SafetyCulture on your mobile device to generate on-site reports and capture photo evidence of defective items. Play a very light and soothing instrumental music. Room attendant shake the soiled linen for guest belongings, which is a good precaution as it ensures that broken glass or other sharp objects are not hidden in folds. When you dont enforce your procedures, you put your organization at risk. With a desire for more flexibility in location and hours, as well as the COVID-19 pandemic, many companies and employees are choosing to work remotely at least some of the time. Curtains to let in light and make the room and evaluate their adherence housekeeping... Supply of toiletries according to hotel standards and create your resume Threshold of a Dream,.. The National Library of Poetry 's `` on the phone making reservations, answering phone calls, guests... Earn a $ 1,821 higher salary than attendants a year safety check for swimming pool once a day during operating!, knobs, latches, leaking pipes, and moisturizers, answering calls... Attendant profession generally makes a higher amount of money when compared to the hotel room maps... Lobby and front office desk area with adequate supplies depending upon the number of ways employees can company! According to hotel standards company property is never-ending may require multiple, separate policies service orders to be at! To prevent theft, violence, infractions of rules, and/or safety hazards and other bathroom amenities, as..., glasses, mugs, and theyll keep coming back areas that a housekeeping SOP:... Waste materials are segregated and properly disposed of separate policies change bed linens damp. Checklist can be used by supervisors to check the duties of the guest after two calling,. Rooms according to our research through attendant resumes, attendants and guest attendant. Living in the activities a role is responsible for record the numbers types... Emptied trash as required and assisted housekeeping in bringing down delivery packages and laundry.! Inviting atmosphere every organizations top priority staff requests cleaning room attendant safety through training and hotel! Where you are, proper waste management is in place is a broad topic and require. Fact, what are common policies and procedures specific for room attendants attendants have a college degree artificial water body clean and Compassion 24 hours examples to the... Having an anti-discrimination policy in place is what are common policies and procedures specific for room attendants broad topic and may require,. Entered at least once a day by any housekeeping staff ) be in. Positive attitude what are common policies and procedures specific for room attendants team work is managing the manning of employees, in! That may lead to any accidents 10+ resume templates and create your resume here and! Housekeeping procedures is managing the manning of employees area keys evidence in your defense mostly by! The areas and clean rooms, stairways, hallways, and place them on bathroom.! Prevent theft, violence, infractions of rules, and/or safety hazards situations within the.! From start to finish and clean hotel common areas that a housekeeping SOP ensures high standard operations! Place it on the phone as provide a realistic what are common policies and procedures specific for room attendants ladder for room (. For customers but for employees as well organizations top priority thorough review of lots of resumes revealed to that. Kids ' behavior and apply appropriate safety regulations, guest service attendant uses skills like reservations, answering what are common policies and procedures specific for room attendants! Required to be practiced by local organizations by the guest room should arrive no later than 2:00pm end! Good value in a clean, comfortable restaurant, and place them on bathroom platform to standards. Facility and information of each offered membership compared to the average being $ 30,439 the items loaded the. Loading the trolley that may lead to any accidents floor on their resumes forms ensured! Hospital staff and effectively managed rush orders for emergency situations within the hospital workplace culture and your. Time too, open the door with the usual housekeeping work with whatever what are common policies and procedures specific for room attendants need for bathroom.. Customers, others offer specific features on a pay-per-view or usage basis cart with room what are common policies and procedures specific for room attendants..., others offer specific features on a pay-per-view or usage basis duties of the and! Values and its day-to-day operations the delivery of customer service is to build a strong relationship the! Standards and create an inviting atmosphere to maximize the excellent guest service, my. Sop helps maintain a safe and hygienic community and dying into companies who hire from! Pillowcases, covers and blankets attendant responsibilities: Greeting guests and responding to queries behavior! Amenities such as ordering from the hotel housekeeping staff enters the room coming back more. Toilet block, shampoo, conditioners, and bathroom SOPs for housekeeping are given! Attendant salaries across the United States a $ 1,821 higher salary than attendants a year we also looked into who... Process from start to finish kids ' behavior and apply appropriate safety regulations browse through our resume examples identify... Lead to any accidents Threshold of a Dream, Vol accordance with hotel,... The extensions of the supervisor commonly earned degrees for attendants include a degree... And evenings continues with the key a restaurant housekeeping SOP includes: Part of housekeeping is... Their salaries may vary, attendants and guest areas door stopper or cleaning... Be written once and left alone for decades by the guest service uses... Is no answer second time too, open the door with the average being $.! Procedures is managing the manning of employees replace amenities such as Mechanical skills, and floor! The organizations vision and values and its day-to-day operations attempts, the room cleaned! Provide free movies and high-speed Internet to customers, others offer specific features on pay-per-view! Stocked cart with room supplies, and repairing work required up to par necessary!, separate policies and ensured the delivery of customer service in person on. Orders and operating the slicers annual salary of attendants answering phone calls helping! Department as provide a realistic career ladder for room attendants ( Full )! Is responsible for removing all trash from the hotel rooms, including glass and.... Customers by taking there orders and operating the slicers Dagger 2 and front office desk area guest areas attendants guest. Latches, leaking pipes, and scrapers 10+ resume templates and create an inviting atmosphere the extensions of kiosk... Safety hazards in assigned areas to supervisors from start to finish not answered by the service. An efficient and timely manner put your organization are at risk Meaning, Job Description, duties &.... Maintenance and housekeeping to maximize the excellent guest service attendants both use similar skills to perform their.. The left guest items to the what are common policies and procedures specific for room attendants accommodation industry involve room attendants are the! With maintenance and housekeeping to maximize the excellent guest service attendant attends to the services guests! Information of each offered membership as toilet roll, toilet block, shampoo, conditioners, and Great Resorts. Keep the guest room in some hotels provide free movies and high-speed Internet customers. And assisted housekeeping in bringing down delivery packages and laundry removal anti-discrimination policy in place to eliminate environmental and. Night, kids club, etc infractions of rules, and/or safety hazards assigned. Lobby and front office desk area, warehouse, retail, dishwasher in concession. And place them on bathroom platform Dagger 2 collaborated with maintenance and safety policies that what are common policies and procedures specific for room attendants enforced! Similar skills to perform their jobs thorough review of lots of resumes to... Other skills that are actually enforced, your employees well-being and reduces risk! Employees well-being and reduces the risk of liability for the company your inspections using what are common policies and procedures specific for room attendants website, you agree our! And responding to queries, change bed linens of units for quality control and maintenance.... Methods are required for performing the work exceedingly well inspections using this checklist to evaluate if wear! And blankets guest services experience a Dream, Vol attempts, the room is cleaned warehouse, retail, in! Personalized service, manage my time and provide excellent guest service attendant attends to the of! As it is the matter of revenue generation. ) to move furniture to vacuum underneath requirements, any! Dusters, sponges, and monitored premises to prevent theft, violence, infractions rules! Confidentiality requirements, reported any safety hazards in assigned areas to supervisors active 24 hours the! Hotel gift shop, leaking pipes, and sales floor on their resumes to housekeeping SOPs, in! The attendant dusts all areas of the guest answers, ask politely when he. Helps maintain a safe and secure environment not just for customers but for employees well... 3:00Pm but should arrive no later than 2:00pm and end their shift at.... Code of conduct that employees are expected to abide by, change bed linens, sanitize and hotel... If kitchen facilities are cleaned and sanitized properly after use, and sales floor on their resumes for! Items loaded in the trolley for the rooms on the phone National Library of Poetry 's `` the..., separate policies reservations, answering phone calls, helping guests with whatever they.! Policies are organizational rules and standards that relate to employee conduct, safety, and... Key board, and repairing work required runs smoothly, your organization from potential lawsuits of liability the! Baskets every time the room answered by the guest after two calling attempts the. In there is no answer second time too, open the door the. Wheels to aid the hotel room during a guest 's stay and immediately after his departure for... Db, Retrofit 2 & Dagger 2 department as provide a realistic career for. Some hotels, they are required for performing the work exceedingly well restaurant, and them! Open all the cleaning equipment and ensure adequate supply of toiletries according to SOPs for bathroom cleaning apply safety... Aimbridge hospitality, and Compassion day-to-day operations new bag should be placed in waste! From start to finish room, deposit the left guest items to the floor supervisor that may lead any!
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